Refund Policy

Last updated: April 8, 2026

Returns and Refunds Due to Customer's Convenience

Returns will only be accepted if all of the following conditions are met:

• The product (including the box and accessories) is unused.
• A return request has been made within 7 days after the product arrival.
• The product has been shipped within 14 days after the product arrival.
• The product is not a made-to-order product such as a character collaboration item.
• The product is not excluded from returns (refer to the respective product page).
• The product was purchased at this online shop.
• The product's certificate card is included in the return package.

If multiple items were ordered at once, it is possible to return only a portion of the items.

• If traces of use on the product are found.
• If the product has acquired odors, stains, or damage while in the customer's possession.
• If the condition of the product (including the box and accessories) upon arrival at our company is different from the time of shipment.

If a return is accepted, the refund will be the product price minus the following charges (a full refund is not possible):

• Shipping Fee: All shipping costs borne by the Company from the beginning of the transaction for the relevant order.
  * Even if the product was purchased with free shipping, the actual cost of shipping will be deducted from the refund amount.
• Payment Processing Fee: 7% of the total amount of the returned product price (including tax) plus the shipping fee.

Note that if the remaining amount after deduction is 0 or less, a refund will not be accepted.

• The customer is responsible for the shipping cost from the customer to our office. Please refrain from sending items cash on delivery.
• Please be sure to use a traceable shipping method.
• Please pack the product carefully to prevent damage, soiling, or loss.
• The product's certificate card must be included.

If a product is returned to us without meeting the eligibility criteria for a return or refund, the shipment will be handled in accordance with the "Return to Sender" and "Special Provision Regarding Non-payment of Fees" sections of our Shipping Policy.
In such cases, the customer is responsible for all fees and actual damages as specified in the aforementioned sections. We will resend the product only after confirming the full payment of these costs. For detailed information, please refer to our Shipping Policy.

Order Cancellation

Orders may be cancelled before the item is shipped (*1). If a cancellation is accepted, the full amount of the product price will be refunded.
However, cancellation is not accepted after the order has been placed for made-to-order products such as character collaboration items. Failure to receive the product (e.g., long-term absence or refusal to pay re-shipping fees) shall be deemed an attempt at unauthorized cancellation. In such cases, the Company will handle the product in accordance with the "Special Provision Regarding Non-payment of Fees " section above.

Product Exchange

If any of the following apply, the product will be exchanged for a correct product if you contact us within 7 days from the product arrival:

• The delivered product was different from the ordered product.
• The product was defective, such as being damaged upon arrival.

Exchange is only possible if the product is unused. If traces of use are found, it will result in free or paid repair.

1. To first grasp the situation, please send photos of the arrived product and its certificate card. We would appreciate multiple photos taken from different angles of the product.
2. If the situation is confirmed by the photos and it is deemed a case that can be handled, please return the product and the certificate card.
3. We will inspect the physical returned product and make the final decision on whether an exchange is possible.

• We will refund a flat rate of 800 JPY as compensation for the shipping cost from the customer to our office. However, the shipping costs exceeding the compensation amount will, regrettably, be the customer's responsibility. Please refrain from sending items cash on delivery.
• Please be sure to use a traceable shipping method.
• Please pack the product carefully to prevent damage or loss.
• The product's certificate card must be included.
• The shipping cost from the Company to the customer will be borne by the Company.

Repair

Even if the damage occurred due to customer use, free repair will only be provided if it was not the customer's fault and the damage occurred within 30 days from the product arrival.

• Disclaimer: If the damage was caused by the customer's handling, such as bumping, dropping, or pulling, it will result in paid repair.
• If it is claimed that the product broke after only one month of use, several months after the product arrival, the Company cannot verify the claim and will treat it as having exceeded the 30 days.
• Please note that if the product is damaged again after being repaired and delivered, it will result in paid repair even if it is within 30 days of the original arrival.

1. To first grasp the situation, please send photos of the product and its certificate card. We would appreciate multiple photos taken from different angles of the product.
2. If the situation is confirmed by the photos and it is deemed a case that can be handled, please return the product and the certificate card.
3. We will inspect the physical returned product and make the final decision on whether free repair is possible.

• We will refund a flat rate of 800 JPY as compensation for the shipping cost from the customer to our office. However, the shipping costs exceeding the compensation amount will, regrettably, be the customer's responsibility. Please refrain from sending items cash on delivery.
  * Note that if the inspection of the physical item results in paid repair, the compensation amount will not be refunded.
• Please be sure to use a traceable shipping method.
• Please pack the product carefully to prevent damage or loss.
• The product's certificate card must be included.
• Please send the entire product, not just the damaged part.
• The shipping cost from the Company to the customer will be borne by the Company.

If the product is damaged in any way during use, we will accept the repair with a charge. Please feel free to contact us.

1. To first grasp the situation, please send photos of the product and its certificate card. We would appreciate multiple photos taken from different angles.
2. Once the situation is confirmed by the photos, we will send an estimate via email that includes the repair cost and the shipping cost from our office to the customer.
3. The product should be returned after confirming payment.
   *Please note that if the physical returned product is inspected, an additional repair fee may be charged*.

• The customer is responsible for the shipping cost from the customer to our office. Please refrain from sending items cash on delivery.
• Please be sure to use a traceable shipping method.
• Please pack the product carefully to prevent damage or loss.
• The product's certificate card must be included.
• Please send the entire product, not just the damaged part.