Shipping Policy

Last updated: April 8, 2026

Order Processing & Dispatch

Preparation Time: Orders are typically prepared within 1 – 6 days after the order confirmation date.

Made-to-Order Items: For made-to-order products, the shipping period will be as specified in the individual product description.

Tracking: As soon as your order is dispatched, you will receive a confirmation email containing a tracking number to monitor your shipment.

Customs, Duties & Taxes

Buyer’s Responsibility: Shipments to countries outside Japan may be subject to customs taxes and additional fees. In all cases, these costs are the sole responsibility of the buyer and must be settled at the respective customs office.

Customs Delays: Delivery may be delayed due to customs clearance processes. The Company is not responsible for such delays.

Delivery & Failure to Receive

Recipient's Duty: It is the buyer's responsibility to receive the package at the specified address. If you are not home, you must request redelivery or pick up the package from the designated storage location within the carrier's retention period.

Return to Sender: If a shipment is returned to us due to being unclaimed, an incorrect address, refusal to pay import duties, or refusal to receive the shipment, we will notify the buyer of the return. In such cases, the Company will charge the buyer for the following costs. We will resend the product only after confirming the full payment of these costs by the buyer:

  1. Actual shipping costs (including initial delivery, return to Japan, and reshipping fees).
  2. Customs duties, taxes, and brokerage fees (including advancement fees charged by carriers) incurred during the initial delivery and the return process.
  3. Storage fees charged by the carrier or customs office.
  4. Reasonable administrative and inspection fees.

[ Special Provision Regarding Non-payment of Fees ]

Application: This provision applies if payment is not received within 60 days after the aforementioned fees have been requested, or if the buyer remains unresponsive to our notifications during this period.

Calculation and Notification of Refund Amount: The Company will calculate the following expenses based on the condition of the returned product and notify the buyer of the amount remaining after deducting these costs from the original product price:

  1. Actual shipping costs (including initial delivery and return to Japan).
  2. Customs duties, taxes, and brokerage fees (including advancement fees charged by carriers) incurred during the initial delivery and the return process.
  3. Storage fees charged by the carrier or customs office.
  4. Costs required to restore the product to a saleable condition, such as repair, mending, or cleaning.
  5. Reasonable administrative and inspection fees.
  6. Other reasonable actual damages incurred by the Company due to the return.
    For made-to-order products (e.g., character collaboration items), this includes the full product price as actual damages due to the limited sales period and licensing agreements, which prevent resale or long-term storage.

Transfer of Ownership: Ownership of the product shall transfer to the Company, and the buyer shall lose all rights to dispose of the product, at the time of either of the following:

  1. The completion of the payment of the refund amount calculated in the preceding paragraph to the buyer.
  2. The issuance of the notification to the buyer that the calculated refund amount is zero or less, and therefore no payment will be made.

Company's Rights: After ownership is transferred to the Company pursuant to the preceding paragraph, the Company may freely dispose of the product in any way, such as repairing, cleaning, reselling, or recycling it.

External Factors & Peak Seasons

Delays: We cannot be held responsible for external factors that may delay or prevent delivery.

Peak Seasons: During high-traffic periods (such as Black Friday, Cyber Monday, or Christmas), courier companies may experience delays. If you notice any transportation issues, please contact us for assistance.

Damaged Items

Reporting Damage: If the package is damaged upon arrival, please take clear photographs of the unopened package and send them to us via email immediately. We will then provide you with specific instructions on how to proceed.