Returns & Exchanges
We do NOT accept returns or exchanges for pierced earrings due to hygiene reasons.
[Items except for pierced earrings]
We accept returns or exchanges for items except for pierced earrings such as clip-on earrings, ear cuffs, necklaces, bracelets, and rings.
To return and exchange an item, the customer has to contact us within 14 days of delivery. The customer will then receive the instructions to follow by email.
Products purchased during sales or promotion campaigns will be refunded according to the conditions of the campaign.
It is essential that the products to be returned are in perfect condition, without any signs of use; if not in perfect condition, the return or exchange may not be accepted.
It is the customer's responsibility to provide suitable packaging to ensure that the articles reach our office in perfect condition. If the items are received in poor condition, the return or exchange may not be accepted.