Shipping

We will prepare your order within 1 – 5 days after the order confirmation date.
If the product is made-to-order, the shipping period will be as stated in the product description.
As soon as an order is dispatched, a confirmation email will be sent, from which the customer can track his/her order.

We cannot be held responsible for external factors which may delay or prevent a delivery.

Shipments to countries outside Japan may be liable for customs taxes and additional fees. In all cases, these costs will be the responsibility of the buyer and will be settled at the given customs office.
In case the buyer refuses to pay customs taxes and additional fees and then refuses to receive the shipment, we will NOT refund.
We are also not responsible for any items detained or otherwise confiscated by the given customs office. We will NOT refund for this situation.
Please note that delivery may be delayed at customs and we are not responsible for the delays.

It is the buyer's responsibility to pick up the package at the given address. Even if you are not home when the package arrives, you will need to request redelivery or go to the storage location to pick it up.
If the package is returned to us and we have to resend it because the buyer is not present even though we sent it to the specified address, we will charge you the return shipping fee, the reshipping fee, and a handling fee of 800 JPY. Please understand that we will not be able to resend your order until the invoice is paid.

During peak seasons (like Black Friday, Cyber Monday or Christmas), courier companies may experience a delay in delivery. If you notice any transportation issues, please contact us for assistance.

If the package is damaged when you receive it, please take pictures of it before you open it and send us the pictures by email. We will then send you the instructions to follow.