We will prepare your order within 1 – 6 days after the order confirmation date.
If the product is made-to-order, the shipping period will be as stated in the product description.
As soon as an order is dispatched, a confirmation email will be sent, from which the customer can track his/her order.

We cannot be held responsible for external factors which may delay or prevent a delivery.

Shipments to countries outside Japan may be liable for customs taxes and additional fees. In all cases, these costs will be the responsibility of the buyer and will be settled at the given customs office.
In case the buyer refuses to pay customs taxes and additional fees and then refuses to receive the shipment, we will NOT refund.
We are also not responsible for any items detained or otherwise confiscated by the given customs office. We will NOT refund for this situation.
Please note that delivery may be delayed at customs and we are not responsible for the delays.

It is the buyer's responsibility to pick up the package at the given address. Even if you are not home when the package arrives, you will need to request redelivery or go to the storage location to pick it up.
If the package is returned to us and we have to resend it because the buyer is not present even though we sent it to the specified address, we will charge you the return shipping fee, the reshipping fee, and a handling fee of 800 JPY. Please understand that we will not be able to resend your order until the invoice is paid.

During peak seasons (like Black Friday, Cyber Monday or Christmas), courier companies may experience a delay in delivery. If you notice any transportation issues, please contact us for assistance.

If the package is damaged when you receive it, please take pictures of it before you open it and send us the pictures by email. We will then send you the instructions to follow.

Last updated: January 31, 2026

Returns and Refunds Due to Customer's Convenience

Returns will only be accepted if all of the following conditions are met:

• The product (including the box and accessories) is unused.
• A return request has been made within 7 days after the product arrival.
• The product has been shipped within 14 days after the product arrival.
• The product is not a made-to-order product such as a character collaboration item.
• The product is not excluded from returns (refer to the respective product page).
• The product was purchased at this online shop.
• The product's certificate card is included in the return package.

If multiple items were ordered at once, it is possible to return only a portion of the items.

• If traces of use on the product are found.
• If the product has acquired odors, stains, or damage while in the customer's possession.
• If the condition of the product (including the box and accessories) upon arrival at our company is different from the time of shipment.

If a return is accepted, the refund will be the product price minus the following charges (a full refund is not possible):

• Shipping Fee: All shipping costs borne by the Company from the beginning of the transaction for the relevant order.
  * Even if the product was purchased with free shipping, the actual cost of shipping will be deducted from the refund amount.
• Payment Processing Fee: 5% of the total amount of the returned product price (including tax) plus the shipping fee.

Note that if the remaining amount after deduction is 0 or less, a refund will not be accepted.

• The customer is responsible for the shipping cost from the customer to our office. Please refrain from sending items cash on delivery.
• Please be sure to use a traceable shipping method.
• Please pack the product carefully to prevent damage, soiling, or loss.
• The product's certificate card must be included.

If a product is returned to us despite not meeting the conditions for return, or if a shipment is returned to us due to being unclaimed, an incorrect address, or refusal to pay import duties, we will either refuse to accept it or charge the customer for the return/re-shipping fee and send the product back after confirming payment.

This provision applies if payment is not received within 60 days after the return/re-shipping fee mentioned above has been requested, or if the customer remains unresponsive to our notifications during this period.

The Company will calculate the following expenses based on the condition of the returned product and notify the customer of the amount remaining after deducting these costs from the original product price:

• Costs required to restore the product to a saleable condition, such as repair, mending, or cleaning.
• Reasonable costs incurred for product inspection and administrative processing.
• Other reasonable actual damages incurred by the Company due to the return.
  For made-to-order products (e.g., character collaboration items), this includes the full product price as actual damages due to the limited sales period and licensing agreements, which prevent resale or long-term storage.

Upon the time the Company pays the refund amount calculated in the preceding paragraph to the customer (referring to the time the transfer procedure is completed), the customer shall transfer the ownership of the said product to the Company and lose all rights to dispose of the product.

After ownership is transferred to the Company pursuant to the preceding paragraph, the Company may freely dispose of the product in any way, such as repairing and cleaning it before reselling it.

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Order Cancellation

Orders may be cancelled before the item is shipped (*1). If a cancellation is accepted, the full amount of the product price will be refunded.
However, cancellation is not accepted after the order has been placed for made-to-order products such as character collaboration items. Failure to receive the product (e.g., long-term absence or refusal to pay re-shipping fees) shall be deemed an attempt at unauthorized cancellation. In such cases, the Company will handle the product in accordance with the "Special Provision Regarding Non-payment of Fees " section above.

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Product Exchange

If any of the following apply, the product will be exchanged for a correct product if you contact us within 7 days from the product arrival:

• The delivered product was different from the ordered product.
• The product was defective, such as being damaged upon arrival.

Exchange is only possible if the product is unused. If traces of use are found, it will result in free or paid repair.

1. To first grasp the situation, please send photos of the arrived product and its certificate card. We would appreciate multiple photos taken from different angles of the product.
2. If the situation is confirmed by the photos and it is deemed a case that can be handled, please return the product and the certificate card.
3. We will inspect the physical returned product and make the final decision on whether an exchange is possible.

• We will refund a flat rate of 800 JPY as compensation for the shipping cost from the customer to our office. However, the shipping costs exceeding the compensation amount will, regrettably, be the customer's responsibility. Please refrain from sending items cash on delivery.
• Please be sure to use a traceable shipping method.
• Please pack the product carefully to prevent damage or loss.
• The product's certificate card must be included.
• The shipping cost from the Company to the customer will be borne by the Company.

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Repair

Even if the damage occurred due to customer use, free repair will only be provided if it was not the customer's fault and the damage occurred within 30 days from the product arrival.

• Disclaimer: If the damage was caused by the customer's handling, such as bumping, dropping, or pulling, it will result in paid repair.
• If it is claimed that the product broke after only one month of use, several months after the product arrival, the Company cannot verify the claim and will treat it as having exceeded the 30 days.
• Please note that if the product is damaged again after being repaired and delivered, it will result in paid repair even if it is within 30 days of the original arrival.

1. To first grasp the situation, please send photos of the product and its certificate card. We would appreciate multiple photos taken from different angles of the product.
2. If the situation is confirmed by the photos and it is deemed a case that can be handled, please return the product and the certificate card.
3. We will inspect the physical returned product and make the final decision on whether free repair is possible.

• We will refund a flat rate of 800 JPY as compensation for the shipping cost from the customer to our office. However, the shipping costs exceeding the compensation amount will, regrettably, be the customer's responsibility. Please refrain from sending items cash on delivery.
  * Note that if the inspection of the physical item results in paid repair, the compensation amount will not be refunded*.
• Please be sure to use a traceable shipping method.
• Please pack the product carefully to prevent damage or loss.
• The product's certificate card must be included.
• Please send the entire product, not just the damaged part.
• The shipping cost from the Company to the customer will be borne by the Company.

If the product is damaged in any way during use, we will accept the repair with a charge. Please feel free to contact us.

1. To first grasp the situation, please send photos of the product and its certificate card. We would appreciate multiple photos taken from different angles.
2. Once the situation is confirmed by the photos, we will send an estimate via email that includes the repair cost and the shipping cost from our office to the customer.
3. The product should be returned after confirming payment.
   *Please note that if the physical returned product is inspected, an additional repair fee may be charged*.

• The customer is responsible for the shipping cost from the customer to our office. Please refrain from sending items cash on delivery.
• Please be sure to use a traceable shipping method.
• Please pack the product carefully to prevent damage or loss.
• The product's certificate card must be included.
• Please send the entire product, not just the damaged part.

Our jewelry is made very delicately. Please be sure not to drop or hit it or put too much pressure on it. Also, we highly recommend that you take it off when you cook, do the dishes, take a bath, go to bed, or do sports.

A silver product may get tarnished black through chemical reactions with moisture or sulfur content in the air or cosmetics. Please refrain from wearing it for a long time and leaving it with moisture on its surface. After use, please clean and polish it with a soft cloth and store it in a dry condition while putting it in a small plastic bag or wrapping it in a cloth to prevent it from exposing to air.

Precious stones can get damaged with hit and may fall off when stricken or caught in a fiber of clothes. Furthermore, they might get tarnished or dulled through chemical reactions with sweat, chemicals, cosmetics, or perfume. When using a jewelry cleaner, please be sure to read the handling instructions carefully.

This product has a coating on the surface, and it may wear off due to strong friction or long-term use. Please be sure not to use abrasive cloths or cleaning solutions when cleaning.

A special adhesive is used to fasten the materials of this product. Please note that sudden changes in temperature and humidity may accelerate its deterioration. Also, please refrain from using ultrasonic cleaning or liquid cleaners.